Risk Management

Risk Management

Risk Management Tips to help reduce your risk of a Claim:

Here is a list of practical and strategic ideas to help you reduce your risk and avoid lawsuits. Please note some ideas may not apply to all therapies.

Clean Environment

Keep your office or clinic clean and any equipment in good repair.

For massage therapists, check your table’s hardware and parts regularly. If your table is set fairly high, provide a step stool for your short stature clients. Wipe your client’s feet before they get up, and clean up any oil spills off the floor. A tidy, uncluttered environment goes far in reducing your liability risk.

Safe Environment 

Be sure to keep all electrical cords (extension, telephone, lamp and appliance) away from foot traffic. Put non-skid mats under area rugs. Keep the exterior access to your office clear of debris and snow. If you use candles, do not leave them unattended.

Communication with your client is your most important tool.

 – Communicate Regarding Pain 

Pay attention to your client’s pain threshold and be aware of the pressure you are using. Ask your client if the pressure is comfortable. If you have a new client, tell him/her that it is normal to be sore in certain areas for a day or two. Informing clients ahead of time will relieve their concern and a possible complaint.

– Be Proactive Regarding Potential Dizziness

Tell your clients to take their time getting off the table in case of dizziness or lightheadedness. If they continue to be lightheaded, have them sit in a chair for a while. You might consider offering to help them out to the car.

– Communicate Regarding Expectations  

Communicate with your clients before the massage about their expectations. Do not assume they will know what to expect during or after the massage—tell them. Communication shows you care. Take the time to complete any required in-take questionnaire and consent form with client. 

– Provide Complete Privacy and Personal Security for Clients

To help avoid sexual harassment charges, give your clients complete privacy while they undress and get on the table. Have them remove only what is comfortable, and provide a secure drape for them. What may be an innocent comment or touch to you may be interpreted differently by a client. Be aware of your remarks and explain the type of touch you will use so they will know what to expect. 

– Follow up with New Clients

For new clients, consider calling them the next day to learn how they are feeling. This is especially important with elderly clients.